Rental FAQ's

Answers to the most frequently asked questions about SkyRun Summit

How do I know I'm getting a good vacation rental?
We want you to have the best experience possible when you come to visit the High Rockies. We try to provide as much information as possible about our properties on the SkyRun site so there are no surprises when you arrive. In each property listing, SkyRun provides photos, virtual tours, amenity details, and reviews to empower you as the guest to make a well-informed decision when it comes to booking your lodging. If you have any questions beyond what is stated in a listing, please do not hesitate to reach out to us. 

Each property is unique. When booking directly through SkyRun you are reserving a specific property that is individually owned. Our staff is available 24/7/365 should you need anything during your stay. Each member of the SkyRun team has first-hand knowledge of each property, so please don't hesitate to reach out to us if you have any questions.
What's included?
We like to hold ourselves to a high standard by paying close attention to amenity details. Our rentals come fully furnished including TVs, high-speed internet, linens and towels, a microwave, dishes, pots, pans, and other kitchen essentials. We provide supplies like shampoo, conditioner, tissues, paper towels, TP, dishwasher detergent, soaps, trash bags, etc. We provide everything you would expect from a fine hotel, and then some. Refer to individual listings to see more amenity information, and please contact us directly if you have questions. As always, our staff is available seven days a week during normal business hours should you need anything during your stay (as well as after-hours for emergencies and lock-outs). 
Why book direct with SkyRun?
  1. Avoid paying service fees
    • When you book direct with SkyRun you avoid paying service fees that traditional listing channels, like Airbnb and VRBO, charge.
  2. On-site staff available 24/7
    •  Our prices are competitive with rent-from-owner rates, but having a local team allows SkyRun to offer professional service, optional travel insurance, and immediate on-site assistance should the need arise.
  3. Exclusive discounts from local businesses
    • We offer exclusive discounts from local businesses, such as ski rentals, airport shuttles, oxygen machine rentals, and more, available only to SkyRun guests. 
  4. Assistance with vacation planning
    • Our staff can help you plan and save on your entire vacation experience, not just the lodging itself.  
  5. Last-minute lodging deals
How does travel insurance work?
Travel insurance is an optional addition to your reservation. Plans are offered on our reservation form at the time of booking. If booking through a third-party site, travel insurance is usually also offered at the time of booking the reservation. If you book directly through SkyRun, you may add travel insurance onto your reservation up to 48 hours after booking your reservation.

The cost of travel insurance varies and is usually between 7% - 9.8% of your total reservation cost depending on the coverage type. If you do not have travel insurance, canceling your reservation for any reason will NOT result in a refund. If you have travel insurance and need to cancel or make a claim, please refer to your specific policy. More information about the travel insurance policies SkyRun offers can be found here.
How do I rent a property?  What are the deposit and payment terms?

You can rent any of our properties by booking directly on this website or give us a call if you would like to speak with a vacation planner. 

Booking with arrival greater than 30 days away: 1/3 of the value of your reservation ($300 minimum) is due at the time of booking the reservation. At 30 days prior to arrival, the card we have on file will automatically be charged for the remaining balance due on the reservation. Cancellations without travel insurance result in forfeiture of either your deposit (for cancelations made prior to making final payment) or the entire value of the reservation (for cancelations made within 30 days prior to arrival). 

Booking with arrival in less than 30 days: The total value of the reservation is due at the time of booking and the value of the reservation is nonrefundable. Cancellations without travel insurance result in forfeiture of the entire value of the reservation.

*One exception to the nonrefundable policy: If you cancel, we will relist the unit for the nights you had booked. If someone else books those nights, we can provide you a refund based on the revenue we can gather for those nights. 

How do I check-in?
For most properties, SkyRun utilizes a convenient keypad lock system which allows you to enter your vacation rental using a personalized access code, as opposed to having to pick up a key and worrying about keeping track of it during your stay and returning it afterwards. This also saves you the trouble of coming to a check-in center beforehand. Your welcome packet will be in your rental upon arrival, and our staff is always only a phone call away if questions arise.
What are the house rules?
There is no smoking allowed in any SkyRun unit. Pets are not allowed in any unit that is not pet-friendly. A pet deposit is required for each of our pet-friendly units and the animal must be approved prior to check-in. Each property has its own set of house rules that can be found in the unit guidebook. No parties where more than the number of people the property sleeps are allowed in the rental at any time. As in your own home, renters are subject to citations for noise violations, etc, handed down by public officials. Remember you are staying as a guest in someone's home, where much investment has been made to make your stay enjoyable; please treat all private property with respect.
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SkyRun Summit

154 Wheeler Place
Frisco, CO 80443
970-300-1817

summit@skyrun.com

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